General

Why should I create a free account?


Accounts are required as we are a wholesale only business. First, you will jump start your sales with a FREE 16x20 showroom sample simply by creating your free account. Additionally you get: Access to wholesale-only pricing Partner discount pricing details Margin & retail price calculator Our Young Portraits program access Free Downloadable brochures, with space for you to brand with you logo, to share with families for Pre-Need, At Need, and Aftercare. Access to wholesale-only pricing Partner discount pricing details Margin & retail price calculator Our Young Portraits program access Free Downloadable brochures, with space for you to brand with you logo, to share with families for Pre-Need, At Need, and Aftercare.




Are there any contracts or long-term commitments?


No. Our service is pay-as-you-go. We do offer Partner Plans that activate discounted pricing for participating accounts. The more you save the higher your revenue potential becomes.




What products/services does MPC offer? (What is included in the price?)


You will receive two items for one flat rate price: High resolution digital file of the edited image - downloadable upon approval of the proof. Premium custom canvas portrait framed in 100% handmade Italian wood - shipped upon approval of the proof.




How much does it cost?


All prices are available to review once you create an account. Prices are all-inclusive--no hidden costs. There is no additional shipping costs to the US, Mexico and the UK.




Do I need to get a cost estimate before repairing the photo?


All work is included for one flat rate price.




Are there any additional or ‘hidden costs’ ?


There are no hidden costs. There are zero up-sells. One flat rate for all the service work, canvas portrait and delivery. You will know the price before you place the order.




Do you offer any discounts?


Yes, we offer discounts for our Partner Pricing Plans. To view the partner plans, please log in and click on PRICING in the top menu.




What is the MPC Young Portrait Program?


Our Young Portraits Program was created to support families burying a child 12 years and younger. We offer a 16x20 framed canvas portrait shipped free for our partners in the Family Partner Plan to ease the burden of families burying their young children.




What photo services do you offer?


We offer any photo service you can imagine at no additional charge. For simplification, we have categorized our services into the following options: Portrait: Create a beautiful memorial portrait from any snapshot. Recreate: Make the photo different than the way it was originally photographed. Example: Add or remove objects or people. Retouch: Provide a digital makeover. Example: Reduce wrinkles, remove glare, and tame fly away hair. Restoration: Restore a photo to the original condition. Example: Remove scratches, tears, fading and dirt from an old photograph.




Do you offer any sizes other than a 16x20?


Yes we offer a variety of sizes. For portraits, we offer 16x20, 24x30, and 32x40. For all other services we have canvas sizes to match the aspect ratio of the original photo without cropping the image. For a complete list of sizes, see the table when clicking “What size will my canvas be” in the shopping cart.




What is included in the price?


One flat rate price included in the price Professional photo services Online proof JPEG download Premium framed canvas Free Priority shipping to USA, the UK, Canada, Mexico, and Australia




What are the specifications of the canvas?


Canvas: Top of the line, heavyweight museum quality canvas material finished in gloss. Frame: 100% handmade Italian wood frame, with matte black enamel finish. Style: Canvas wrapped 1.25” deep for a seamless floating look in a 1.75” frame. Hardware: Pre-installed and ready-to-hang.




Do you offer samples for our showroom?


Yes. We offer a free showroom sample when you open your account. Additional samples may be ordered at a discounted rate by clicking on our sample tab.




Do you have marketing literature for our customers?


We have professionally designed double-sided pamphlets that tell your families the details of the professional photo services and the museum quality canvas portraits. They are available to download for free once logged in and may be printed locally. We suggest full color, double-sided on glossy paper. Space has been left intentionally blank for your company logo.




When will I receive my canvas print?


All orders ship priority service. Please allow 1-2 business days for delivery.




Can I get my canvas by next morning?


Yes. When you place your order before 10am, please select Super Rush service in the cart. Additional carrier charges apply. Available only for 16x20 shipping inside of USA.




Where do you ship?


Worldwide.





FAQs

Don’t see the answer you were looking for? 

Call us at: (888) 240-1170  or

email us at:  suppport@memorialphotocanvas.com

 We are happy to answer any questions!

Questions? F.A.Q. We are always available: 1 888 240-1170

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